Degraded Agent Login

Incident Report for Deskpro

Resolved

This incident has been resolved.
Posted Nov 24, 2025 - 20:25 GMT

Monitoring

The earlier issues affecting agent logins have now been resolved.
All services are operating normally, and we’re continuing to monitor to ensure stability.
Posted Nov 24, 2025 - 16:27 GMT

Investigating

We’re aware that some customers’ agents are unable to log in. Our team is actively investigating the issue.
In the meantime, performing a hard refresh and clearing your browser cache may help resolve the problem.
Posted Nov 24, 2025 - 11:50 GMT
This incident affected: Agent Interface.