Monitoring - We have identified the cause and applied a configuration fix to all affected customers. Inbound call alerting is now restored. We are monitoring to confirm full resolution.
May 07, 2026 - 10:56 BST
May 07, 2026 - 10:56 BST
Investigating - A subset of customers on Deskpro Cloud are experiencing issues with inbound calls not alerting agents. We are currently investigating this issue.
May 07, 2026 - 10:13 BST
May 07, 2026 - 10:13 BST
Admin Interface
Operational
Agent Interface
Degraded Performance
User Interface / Portal
Operational
Reports Interface
Operational
Billing Interface
Operational
API
Operational
Incoming Email
Operational
Outgoing Email
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance