Identified - We identified an issue affecting a subset of customers in the US region that caused intermittent errors when uploading file attachments and delays in search results reflecting recent activity. Our engineering team applied mitigations on 16 June that restored attachment uploads for affected customers. We are continuing work this morning to fully resolve the underlying cause and clear the remaining backlog, so that search results return to normal. We will post a further update once this is resolved.
Jun 17, 2026 - 08:08 BST
Jun 17, 2026 - 08:08 BST
Update - We are aware of an issue affecting some customers where attachment uploads intermittently fail with an error. Intermediate steps have been taken to reduce the impact. Background jobs are currently degraded while we continue to investigate a permanent fix.
Jun 15, 2026 - 21:17 BST
Jun 15, 2026 - 21:17 BST
Investigating - We're aware that some users may occasionally see an error when adding attachments to ticket replies. The issue is intermittent and uploads typically succeed when retried. The rest of the product is working normally and no data has been affected. Our team is investigating and working on a fix, and we'll share an update shortly.
Jun 15, 2026 - 16:39 BST
Jun 15, 2026 - 16:39 BST
Admin Interface
Operational
Agent Interface
Degraded Performance
User Interface / Portal
Operational
Reports Interface
Operational
Billing Interface
Operational
API
Operational
Incoming Email
Operational
Outgoing Email
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance