Deskpro Status

WhatsApp & Meta Social Channels – Agent Replies Not Sending

Identified - We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.
May 20, 2026 - 13:03 BST

Admin Interface Operational

Agent Interface Partial Outage

User Interface / Portal Operational

Reports Interface Operational

Billing Interface Operational

API Operational

Incoming Email Operational

Outgoing Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 21, 2026

No incidents reported today.

May 20, 2026

Unresolved incident: WhatsApp & Meta Social Channels – Agent Replies Not Sending.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

Inbound Voice Calls Not Alerting Agents

Resolved - Inbound call alerting has been restored for all affected customers.
May 7, 16:22 BST

Monitoring - We have identified the cause and applied a configuration fix to all affected customers. Inbound call alerting is now restored. We are monitoring to confirm full resolution.
May 7, 10:56 BST

Investigating - A subset of customers on Deskpro Cloud are experiencing issues with inbound calls not alerting agents. We are currently investigating this issue.
May 7, 10:13 BST