Update - The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.
Mar 27, 2026 - 17:15 GMT
Mar 27, 2026 - 17:15 GMT
Update - Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.
Mar 27, 2026 - 16:34 GMT
Mar 27, 2026 - 16:34 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 2026 - 15:33 GMT
Mar 27, 2026 - 15:33 GMT
Update - A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.
Mar 27, 2026 - 15:32 GMT
Mar 27, 2026 - 15:32 GMT
Identified - We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.
Mar 27, 2026 - 12:38 GMT
Mar 27, 2026 - 12:38 GMT
Admin Interface
Operational
Agent Interface
Operational
User Interface / Portal
Operational
Reports Interface
Operational
Billing Interface
Operational
API
Operational
Incoming Email
Operational
Outgoing Email
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance