Deskpro Status

All Systems Operational

Admin Interface Operational

Agent Interface Operational

User Interface / Portal Operational

Reports Interface Operational

Billing Interface Operational

API Operational

Incoming Email Operational

Outgoing Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 30, 2026

Degraded performance with search functionality

Resolved - After monitoring over the weekend, this incident has been resolved.
Mar 30, 11:49 BST

Update - The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.
Mar 27, 17:15 GMT

Update - Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.
Mar 27, 16:34 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 15:33 GMT

Update - A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.
Mar 27, 15:32 GMT

Identified - We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.
Mar 27, 12:38 GMT

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.