Monitoring - A change has been implemented to restore agent replies on WhatsApp and Meta social channels. We are continuing to monitor the results.
May 22, 2026 - 10:20 BST
Identified - We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.
May 20, 2026 - 13:03 BST
Admin Interface
Operational
Agent Interface
Operational
User Interface / Portal
Operational
Reports Interface
Operational
Billing Interface
Operational
API
Operational
Incoming Email
Operational
Outgoing Email
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 22, 2026
Unresolved incident: WhatsApp & Meta Social Channels – Agent Replies Not Sending.