All Systems Operational

Admin Interface Operational
Agent Interface Operational
User Interface / Portal Operational
Reports Interface Operational
Billing Interface Operational
API Operational
Incoming Email Operational
Outgoing Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Database Maintenance Oct 3, 2026 09:00-10:00 BST

We're performing scheduled database maintenance on Deskpro Cloud on 2026-10-03 from 08:00 UTC to 09:00 UTC. The maintenance window is 1 hour, but the update itself should take only a few minutes. Some brief service interruptions may occur during this window.
Posted on Sep 28, 2026 - 11:17 BST

Scheduled Billing Systems Maintenance Oct 4, 2026 06:00-06:30 BST

We're performing scheduled maintenance on our billing systems on 2026-10-04 from 05:00 UTC to 05:30 UTC. The maintenance window is 30 minutes. Access to billing features, such as viewing invoices or updating payment details, may be briefly unavailable during this window.
Posted on Sep 28, 2026 - 12:26 BST

Sep 28, 2026

No incidents reported today.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Scheduled Database Maintenance (US1 and UK1 Regions)
Completed - The scheduled maintenance has been completed.
Sep 26, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 09:00 BST
Scheduled - We're performing scheduled database maintenance on US1 and UK1 on 2026-09-26 from 08:00 UTC to 09:00 UTC. The maintenance window is 1 hour, but the update itself should take only a few minutes. Some brief service interruptions may occur during this window.
Sep 7, 17:06 BST

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 BST
Scheduled - We're performing scheduled maintenance on 2026-09-22 from 06:00 UTC to 07:00 UTC. The maintenance window is 1 hour, but the work itself should take only a few minutes. Features that use credit may be briefly unavailable during this window.
Sep 18, 12:57 BST

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

Scheduled Database Maintenance (EU1 Region)
Completed - The scheduled maintenance has been completed.
Sep 19, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 09:00 BST
Scheduled - We're performing scheduled database maintenance on EU1 on 2026-09-19 from 08:00 UTC to 09:00 UTC. The maintenance window is 1 hour, but the update itself should take only a few minutes. Some brief service interruptions may occur during this window.
Sep 7, 17:05 BST

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

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