Monitoring - A change has been implemented to restore agent replies on WhatsApp and Meta social channels.
We are continuing to monitor the results.

May 22, 2026 - 10:20 BST
Identified - We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.
May 20, 2026 - 13:03 BST
Admin Interface Operational
Agent Interface Operational
User Interface / Portal Operational
Reports Interface Operational
Billing Interface Operational
API Operational
Incoming Email Operational
Outgoing Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 22, 2026

Unresolved incident: WhatsApp & Meta Social Channels – Agent Replies Not Sending.

May 21, 2026

No incidents reported.

May 20, 2026
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.