We are continuing to work on restoring the affected services. Customer helpdesks remain up and working. Next update by 16:15 GMT.
Posted Nov 12, 2026 - 15:34 GMT
Update
We are continuing to work on a fix for this issue.
Posted Nov 12, 2026 - 15:03 GMT
Identified
As a security precaution, we’ve temporarily taken some account, billing and licensing services offline. Helpdesks remain online for Cloud and on-premise customers.
While these services are offline: - Signing in with Deskpro’s built-in Google or Microsoft sign-in is unavailable. Username/password and your own company SSO are not affected. - Voice and AI features within helpdesks may be limited while these services are offline - Billing, adding agents, custom domains and voice setup are unavailable. - On-premise licence renewals can’t be processed automatically. Contact support if your licence is due to expire. - New Cloud trials and sign-ups are paused.
We’re restoring services in stages and will post updates here.
Posted Nov 12, 2026 - 14:57 GMT
This incident affects: Admin Interface, Agent Interface, User Interface / Portal, and Billing Interface.