Delayed email processing

Incident Report for Deskpro

Resolved

This incident has been resolved.

Posted Apr 23, 2026 - 23:32 BST

A fix has been implemented and delayed messages will start being reprocessed.

Posted Apr 23, 2026 - 21:12 BST

A subset of customers on Deskpro Cloud are experiencing delays for incoming emails. We are currently investigating this issue.

Posted Apr 23, 2026 - 18:40 BST

This incident affected: Incoming Email.