Cloud Outbound Email Delays

Incident Report for Deskpro

Resolved

The issue at Sendgrid has been fully resolved.

Posted Nov 22, 2024 - 08:54 GMT

Update

We are continuing to monitor for any further issues.

Posted Nov 21, 2024 - 20:32 GMT

Monitoring

We've implemented a workaround to the issue at Sendgrid and outbound email has resumed flowing.

Posted Nov 21, 2024 - 20:31 GMT

Identified

There is an issue with our email partner, Sendgrid. We are working with Sendgrid to resolve the problem.

Customers using their own email accounts (e.g. Google, Office365, etc) are not affected by this.

Posted Nov 21, 2024 - 19:46 GMT

Investigating

We are aware of some cloud customers experiencing delays in sending outbound emails, and our team is investigating.

Posted Nov 21, 2024 - 18:27 GMT

This incident affected: Outgoing Email.