Outbound email with O365 delays

Incident Report for Deskpro

Resolved

This incident has been resolved.

Posted Oct 02, 2024 - 11:24 BST

Monitoring

A workaround for affected customers has been deployed. Backlogged emails are being processed now and is expected to complete within 15-20 minutes.

Posted Oct 01, 2024 - 19:00 BST

Identified

We have identified the issue. A workaround is being deployed for those customers affected.

Posted Oct 01, 2024 - 18:44 BST

Investigating

We are aware of an issue affecting some customers using custom Office365 accounts to send outbound email and our team is investigating.

Posted Oct 01, 2024 - 17:21 BST

This incident affected: Outgoing Email.