Agent interface failing to load for some users

Incident Report for Deskpro

Resolved

Cloudflare has resolved the incident.

If you still experience any issues with assets loading on the login page, please reach out to Deskpro support.

Posted Nov 10, 2022 - 09:02 GMT

Identified

We have identified the issue as being a problem with our CDN provider, Cloudflare. They have posted their own status update here:

https://www.cloudflarestatus.com/incidents/bvstlwtc0gqj

Posted Nov 09, 2022 - 17:37 GMT

Investigating

We are investigating reports of the agent interface (/app) failing to load for some users due to static assets failing to load from our CDN.

Posted Nov 09, 2022 - 15:43 GMT