Agent replies on WhatsApp and Meta social channels are sending as expected.
Posted May 26, 2026 - 10:07 BST
Monitoring
A change has been implemented to restore agent replies on WhatsApp and Meta social channels. We are continuing to monitor the results.
Posted May 22, 2026 - 10:20 BST
Identified
We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.