{
  "page": {
    "id": "7dvn5lr1wn2r",
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    "url": "https://deskprostatus.com"
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  "status": {
    "indicator": "none",
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  "incidents": [{"name":"Scheduled Database Maintenance","status":"scheduled","created_at":"2026-09-28T11:17:37.509+01:00","updated_at":"2026-09-28T11:17:37.624+01:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/67ll8xvnk248","scheduled_for":"2026-10-03T09:00:00.000+01:00","scheduled_until":"2026-10-03T10:00:00.000+01:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-28T11:17:37.505+01:00","reminder_intervals":null,"id":"zfl6kp8d040n","page_id":"7dvn5lr1wn2r","incident_updates":[{"status":"scheduled","body":"We're performing scheduled database maintenance on Deskpro Cloud on 2026-10-03 from 08:00 UTC to 09:00 UTC. The maintenance window is 1 hour, but the update itself should take only a few minutes. 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We will provide updates as necessary.","created_at":"2026-09-26T09:00:07.218+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-26T09:00:07.218+01:00","display_at":"2026-09-26T09:00:07.218+01:00","deliver_notifications":false,"tweet_id":null,"id":"zxhqlgpcvphd","incident_id":"d3x6gvpzg6fv","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We're performing scheduled database maintenance on US1 and UK1 on 2026-09-26 from 08:00 UTC to 09:00 UTC. The maintenance window is 1 hour, but the update itself should take only a few minutes. Some brief service interruptions may occur during this window.","created_at":"2026-09-07T17:06:56.960+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-07T17:06:56.960+01:00","display_at":"2026-09-07T17:06:56.960+01:00","deliver_notifications":false,"tweet_id":null,"id":"jb6g3s69gf5z","incident_id":"d3x6gvpzg6fv","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Scheduled Maintenance","status":"completed","created_at":"2026-09-18T12:57:40.269+01:00","updated_at":"2026-09-22T07:00:07.733+01:00","monitoring_at":null,"resolved_at":"2026-09-22T07:00:07.640+01:00","impact":"maintenance","shortlink":"https://stspg.io/cwnc8fm35cf2","scheduled_for":"2026-09-22T06:00:00.000+01:00","scheduled_until":"2026-09-22T07:00:00.000+01:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-18T12:57:40.263+01:00","reminder_intervals":null,"id":"1j8w34pgl96f","page_id":"7dvn5lr1wn2r","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-22T07:00:07.640+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T07:00:07.640+01:00","display_at":"2026-09-22T07:00:07.640+01:00","deliver_notifications":false,"tweet_id":null,"id":"809471qhfvf8","incident_id":"1j8w34pgl96f","custom_tweet":null,"affected_components":null},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-22T06:00:13.146+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T06:00:13.146+01:00","display_at":"2026-09-22T06:00:13.146+01:00","deliver_notifications":false,"tweet_id":null,"id":"vlx6ldgcgvfs","incident_id":"1j8w34pgl96f","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We're performing scheduled maintenance on 2026-09-22 from 06:00 UTC to 07:00 UTC. The maintenance window is 1 hour, but the work itself should take only a few minutes. Features that use credit may be briefly unavailable during this window.","created_at":"2026-09-18T12:57:40.331+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-18T12:57:40.331+01:00","display_at":"2026-09-18T12:57:40.331+01:00","deliver_notifications":false,"tweet_id":null,"id":"xvd8bmtwkdcw","incident_id":"1j8w34pgl96f","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Scheduled Database Maintenance (EU1 Region)","status":"completed","created_at":"2026-09-07T17:05:33.533+01:00","updated_at":"2026-09-19T10:00:11.421+01:00","monitoring_at":null,"resolved_at":"2026-09-19T10:00:10.734+01:00","impact":"maintenance","shortlink":"https://stspg.io/6sl76fggc7sw","scheduled_for":"2026-09-19T09:00:00.000+01:00","scheduled_until":"2026-09-19T10:00:00.000+01:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-07T17:05:33.526+01:00","reminder_intervals":null,"id":"nzs5b6npmmj1","page_id":"7dvn5lr1wn2r","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-19T10:00:10.734+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-19T10:00:10.734+01:00","display_at":"2026-09-19T10:00:10.734+01:00","deliver_notifications":false,"tweet_id":null,"id":"l3rqsz4skn70","incident_id":"nzs5b6npmmj1","custom_tweet":null,"affected_components":null},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-19T09:00:07.344+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-19T09:00:07.344+01:00","display_at":"2026-09-19T09:00:07.344+01:00","deliver_notifications":false,"tweet_id":null,"id":"bk3cw0f4gs5q","incident_id":"nzs5b6npmmj1","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We're performing scheduled database maintenance on EU1 on 2026-09-19 from 08:00 UTC to 09:00 UTC. The maintenance window is 1 hour, but the update itself should take only a few minutes. Some brief service interruptions may occur during this window.","created_at":"2026-09-07T17:05:33.585+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-07T17:07:12.266+01:00","display_at":"2026-09-07T17:05:33.585+01:00","deliver_notifications":false,"tweet_id":null,"id":"k12x76frdvjc","incident_id":"nzs5b6npmmj1","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Scheduled Database Maintenance (EU1 Region)","status":"completed","created_at":"2026-09-07T17:04:40.133+01:00","updated_at":"2026-09-12T10:00:10.949+01:00","monitoring_at":null,"resolved_at":"2026-09-12T10:00:10.909+01:00","impact":"maintenance","shortlink":"https://stspg.io/1nd9lhpkx6b8","scheduled_for":"2026-09-12T09:00:00.000+01:00","scheduled_until":"2026-09-12T10:00:00.000+01:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-07T17:04:40.126+01:00","reminder_intervals":null,"id":"hbcdbz9sw8fg","page_id":"7dvn5lr1wn2r","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-12T10:00:10.909+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-12T10:00:10.909+01:00","display_at":"2026-09-12T10:00:10.909+01:00","deliver_notifications":false,"tweet_id":null,"id":"81kd5p22rsfc","incident_id":"hbcdbz9sw8fg","custom_tweet":null,"affected_components":null},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-12T09:00:07.271+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-12T09:00:07.271+01:00","display_at":"2026-09-12T09:00:07.271+01:00","deliver_notifications":false,"tweet_id":null,"id":"fd5fxj2wl4l2","incident_id":"hbcdbz9sw8fg","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We're performing scheduled database maintenance on EU1 on 2026-09-12 from 08:00 UTC to 09:00 UTC. The maintenance window is 1 hour, but the update itself should take only a few minutes. Some brief service interruptions may occur during this window.","created_at":"2026-09-07T17:04:40.191+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-07T17:04:40.191+01:00","display_at":"2026-09-07T17:04:40.191+01:00","deliver_notifications":false,"tweet_id":null,"id":"m9pvqnlcf7xl","incident_id":"hbcdbz9sw8fg","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Deskpro Cloud AI degraded (US hosting region)","status":"resolved","created_at":"2026-08-20T16:13:17.037+01:00","updated_at":"2026-08-20T18:20:19.725+01:00","monitoring_at":"2026-08-20T16:52:25.798+01:00","resolved_at":"2026-08-20T18:20:19.713+01:00","impact":"minor","shortlink":"https://stspg.io/ypltwk8rwws2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-20T16:13:17.030+01:00","reminder_intervals":"[]","id":"kfjcd1b7yvzb","page_id":"7dvn5lr1wn2r","incident_updates":[{"status":"resolved","body":"The issue has been fixed, and AI functionality is now working normally.","created_at":"2026-08-20T18:20:19.713+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T18:20:19.713+01:00","display_at":"2026-08-20T18:20:19.713+01:00","deliver_notifications":true,"tweet_id":null,"id":"7z9hhtzmd5v8","incident_id":"kfjcd1b7yvzb","custom_tweet":null,"affected_components":[{"code":"t97b235x2qbs","name":"Admin Interface","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"The issue has been mitigated and AI features are operating normally.","created_at":"2026-08-20T16:52:25.798+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T16:52:25.798+01:00","display_at":"2026-08-20T16:52:25.798+01:00","deliver_notifications":true,"tweet_id":null,"id":"4wzrkxv136k0","incident_id":"kfjcd1b7yvzb","custom_tweet":null,"affected_components":[{"code":"t97b235x2qbs","name":"Admin Interface","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"Some customers on our US hosting region are experiencing errors with Deskpro-managed AI connections, which may prevent AI features from being configured or used. We are investigating.","created_at":"2026-08-20T16:13:17.111+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T16:13:17.111+01:00","display_at":"2026-08-20T16:13:17.111+01:00","deliver_notifications":true,"tweet_id":null,"id":"nk2l1chcqqmp","incident_id":"kfjcd1b7yvzb","custom_tweet":null,"affected_components":[{"code":"t97b235x2qbs","name":"Admin Interface","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Admin Interface","created_at":"2014-07-03T09:45:19.028+01:00","updated_at":"2026-08-20T18:20:19.692+01:00","position":1,"description":"username.deskpro.com/admin","showcase":false,"start_date":null,"id":"t97b235x2qbs","page_id":"7dvn5lr1wn2r","group_id":null}]},{"name":"Images and attachments not loading (EU region)","status":"resolved","created_at":"2026-08-19T08:42:03.379+01:00","updated_at":"2026-08-19T11:36:01.697+01:00","monitoring_at":"2026-08-19T09:46:07.653+01:00","resolved_at":"2026-08-19T11:36:01.680+01:00","impact":"minor","shortlink":"https://stspg.io/3ccmgc4t9bpj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-19T08:42:03.370+01:00","reminder_intervals":null,"id":"d5yjwz7tkgh0","page_id":"7dvn5lr1wn2r","incident_updates":[{"status":"resolved","body":"This issue has been resolved. The cause was an internal change to how our systems renew their access credentials, which left file storage temporarily unreachable. Access was restored automatically at 07:00 UTC and the change has been corrected. Only the EU region was affected. We are sorry for the disruption.","created_at":"2026-08-19T11:36:01.680+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T11:36:01.680+01:00","display_at":"2026-08-19T11:36:01.680+01:00","deliver_notifications":true,"tweet_id":null,"id":"316jffmgt3wm","incident_id":"d5yjwz7tkgh0","custom_tweet":null,"affected_components":[{"code":"553dc650mfh3","name":"Agent Interface","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Images and attachments are loading normally again across the EU region, and we have had no new reports since 07:00 UTC. If you are still seeing missing images, please refresh your browser first, and contact us at support.deskpro.com if the problem persists.\n\nWe have not yet established what caused this and are continuing to investigate. We will update this page with our findings.","created_at":"2026-08-19T09:46:07.653+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T09:46:07.653+01:00","display_at":"2026-08-19T09:46:07.653+01:00","deliver_notifications":true,"tweet_id":null,"id":"nkth2ccwyp20","incident_id":"d5yjwz7tkgh0","custom_tweet":null,"affected_components":[{"code":"553dc650mfh3","name":"Agent Interface","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are investigating reports that images and attachments are not loading for some helpdesks in our EU region. Affected agents see missing images on existing tickets, and some replies containing images fail with an error.\n\nTickets, replies and all other functions are otherwise working. Text-only replies send normally.","created_at":"2026-08-19T08:42:03.474+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T08:42:03.474+01:00","display_at":"2026-08-19T08:42:03.474+01:00","deliver_notifications":true,"tweet_id":null,"id":"lkw149b1yvzn","incident_id":"d5yjwz7tkgh0","custom_tweet":null,"affected_components":[{"code":"553dc650mfh3","name":"Agent Interface","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Agent Interface","created_at":"2014-07-03T09:44:02.425+01:00","updated_at":"2026-08-19T09:46:07.613+01:00","position":2,"description":"username.deskpro.com/agent","showcase":false,"start_date":null,"id":"553dc650mfh3","page_id":"7dvn5lr1wn2r","group_id":null}]},{"name":"Potential authentication issues with Google Auth on cloud sites","status":"resolved","created_at":"2026-07-24T10:27:48.065+01:00","updated_at":"2026-07-27T14:42:33.776+01:00","monitoring_at":"2026-07-24T12:46:13.426+01:00","resolved_at":"2026-07-27T14:42:33.761+01:00","impact":"minor","shortlink":"https://stspg.io/sf2t61856cmh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-24T10:27:48.055+01:00","reminder_intervals":null,"id":"c3hb9vdzh37z","page_id":"7dvn5lr1wn2r","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-27T14:42:33.761+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-27T14:42:33.761+01:00","display_at":"2026-07-27T14:42:33.761+01:00","deliver_notifications":true,"tweet_id":null,"id":"jcgvc2nbncmv","incident_id":"c3hb9vdzh37z","custom_tweet":null,"affected_components":[{"code":"553dc650mfh3","name":"Agent Interface","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A temporary fix has been implemented for those who have been affected. We are currently working on a longer term fix.","created_at":"2026-07-24T12:46:13.426+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T12:46:13.426+01:00","display_at":"2026-07-24T12:46:13.426+01:00","deliver_notifications":true,"tweet_id":null,"id":"x36dxmw3zvdj","incident_id":"c3hb9vdzh37z","custom_tweet":null,"affected_components":[{"code":"553dc650mfh3","name":"Agent Interface","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified an we are working on a fix.","created_at":"2026-07-24T11:26:26.738+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T11:26:26.738+01:00","display_at":"2026-07-24T11:26:26.738+01:00","deliver_notifications":true,"tweet_id":null,"id":"ly7gngvt576h","incident_id":"c3hb9vdzh37z","custom_tweet":null,"affected_components":[{"code":"553dc650mfh3","name":"Agent Interface","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating reports of authentication issues using Google SSO. Other methods of authentication seem to be unaffected.","created_at":"2026-07-24T10:27:48.159+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-24T10:27:48.159+01:00","display_at":"2026-07-24T10:27:48.159+01:00","deliver_notifications":true,"tweet_id":null,"id":"qmy1kbcdw810","incident_id":"c3hb9vdzh37z","custom_tweet":null,"affected_components":[{"code":"553dc650mfh3","name":"Agent Interface","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Agent Interface","created_at":"2014-07-03T09:44:02.425+01:00","updated_at":"2026-08-19T09:46:07.613+01:00","position":2,"description":"username.deskpro.com/agent","showcase":false,"start_date":null,"id":"553dc650mfh3","page_id":"7dvn5lr1wn2r","group_id":null}]},{"name":"Service disruption during scheduled maintenance","status":"resolved","created_at":"2026-07-15T07:30:00.000+01:00","updated_at":"2026-07-15T10:36:06.506+01:00","monitoring_at":null,"resolved_at":"2026-07-15T07:30:00.000+01:00","impact":"none","shortlink":"https://stspg.io/wtt47rbs23lk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-15T10:36:06.449+01:00","reminder_intervals":null,"id":"04x6x3rgqr1b","page_id":"7dvn5lr1wn2r","incident_updates":[{"status":"resolved","body":"Between 7:30am and 7:44am BST this morning, access to Deskpro was degraded for approximately 14 minutes. The disruption occurred during scheduled infrastructure maintenance, part of our ongoing hardening work following the recent service incident. The maintenance took longer to apply than anticipated. Service was fully restored at 7:44am and all systems are operating normally. No data was lost or affected.","created_at":"2026-07-15T10:36:06.497+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-15T10:36:06.497+01:00","display_at":"2026-07-15T07:30:00.000+01:00","deliver_notifications":false,"tweet_id":null,"id":"cgvg512df7g3","incident_id":"04x6x3rgqr1b","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Intermittent errors and slow performance","status":"resolved","created_at":"2026-07-13T13:30:00.000+01:00","updated_at":"2026-07-13T16:38:27.289+01:00","monitoring_at":null,"resolved_at":"2026-07-13T13:30:00.000+01:00","impact":"none","shortlink":"https://stspg.io/7q4vtw0kcdsj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-13T16:38:27.214+01:00","reminder_intervals":null,"id":"vrlk420xspvr","page_id":"7dvn5lr1wn2r","incident_updates":[{"status":"resolved","body":"Between approximately 13:36 and 14:15 BST, some customers experienced errors and slow performance when using Deskpro. This was caused by an issue with one of our database servers. Our team identified the affected server and rerouted traffic away from it, restoring normal performance. We've opened an investigation with our infrastructure provider to determine the root cause.","created_at":"2026-07-13T16:38:27.276+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-13T16:38:27.276+01:00","display_at":"2026-07-13T13:30:00.000+01:00","deliver_notifications":false,"tweet_id":null,"id":"q5225vbjtm6p","incident_id":"vrlk420xspvr","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Scheduled maintenance for the billing interface","status":"completed","created_at":"2026-07-06T10:44:18.075+01:00","updated_at":"2026-07-08T08:00:11.927+01:00","monitoring_at":null,"resolved_at":"2026-07-08T08:00:11.842+01:00","impact":"maintenance","shortlink":"https://stspg.io/b4pjnsm5s6wb","scheduled_for":"2026-07-08T07:00:00.000+01:00","scheduled_until":"2026-07-08T08:00:00.000+01:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-08T06:00:17.040+01:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-06T10:44:18.066+01:00","reminder_intervals":null,"id":"ptg13nrqjx9g","page_id":"7dvn5lr1wn2r","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-08T08:00:11.842+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-08T08:00:11.842+01:00","display_at":"2026-07-08T08:00:11.842+01:00","deliver_notifications":true,"tweet_id":null,"id":"z35zzyqvcbxl","incident_id":"ptg13nrqjx9g","custom_tweet":null,"affected_components":[{"code":"90gh3bw5c7pd","name":"API","old_status":"under_maintenance","new_status":"operational"},{"code":"5fwfcf427z55","name":"Billing Interface","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-08T07:00:12.779+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-08T07:00:12.779+01:00","display_at":"2026-07-08T07:00:12.779+01:00","deliver_notifications":true,"tweet_id":null,"id":"qmhcc120gztc","incident_id":"ptg13nrqjx9g","custom_tweet":null,"affected_components":[{"code":"90gh3bw5c7pd","name":"API","old_status":"operational","new_status":"under_maintenance"},{"code":"5fwfcf427z55","name":"Billing Interface","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-08T06:00:16.533+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-08T06:00:16.533+01:00","display_at":"2026-07-08T06:00:16.533+01:00","deliver_notifications":true,"tweet_id":null,"id":"90265rnm9ljg","incident_id":"ptg13nrqjx9g","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing maintenance on the billing platform and while disruption is aimed to be kept to a minimum there may be some interruptions to the billing interface, voice and AI services during this windo.","created_at":"2026-07-06T10:44:18.158+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-06T10:44:18.158+01:00","display_at":"2026-07-06T10:44:18.158+01:00","deliver_notifications":true,"tweet_id":null,"id":"cr8nkkn538cq","incident_id":"ptg13nrqjx9g","custom_tweet":null,"affected_components":[{"code":"90gh3bw5c7pd","name":"API","old_status":"operational","new_status":"operational"},{"code":"5fwfcf427z55","name":"Billing Interface","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Billing Interface","created_at":"2014-07-03T09:46:30.389+01:00","updated_at":"2026-07-08T08:00:11.686+01:00","position":5,"description":"username.deskpro.com/billing","showcase":false,"start_date":null,"id":"5fwfcf427z55","page_id":"7dvn5lr1wn2r","group_id":null},{"status":"operational","name":"API","created_at":"2014-07-03T09:44:02.410+01:00","updated_at":"2026-07-08T08:00:11.728+01:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"90gh3bw5c7pd","page_id":"7dvn5lr1wn2r","group_id":null}]}]
}