Deskpro Status

All Systems Operational

Admin Interface Operational

Agent Interface Operational

User Interface / Portal Operational

Reports Interface Operational

Billing Interface Operational

API Operational

Incoming Email Operational

Outgoing Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 30, 2025

No incidents reported today.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

Degraded Agent Login

Resolved - This incident has been resolved.
Nov 24, 20:25 GMT

Monitoring - The earlier issues affecting agent logins have now been resolved.
All services are operating normally, and we’re continuing to monitor to ensure stability.
Nov 24, 16:27 GMT

Investigating - We’re aware that some customers’ agents are unable to log in. Our team is actively investigating the issue.
In the meantime, performing a hard refresh and clearing your browser cache may help resolve the problem.
Nov 24, 11:50 GMT

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

Issues at Cloudflare are causing intermittent connectivity problems

Resolved - Cloudflare report that the issue has been resolved.

Normal service should be fully restored. If you continue to experience any issues, please reach out to [email protected].
Nov 18, 15:04 GMT

Update - Cloudflare report that they have identified the problem and that a fix is being implemented.
Nov 18, 13:12 GMT

Monitoring - Cloudflare, a service provider used all over the world including by Deskpro, is having global network issues. This is causing intermittent issues accessing Deskpro and performing certain functions (e.g. downloading attachments), as well as APIs required by third-party services (e.g. telephony services, SMS, WhatsApp).

Cloudflare is aware of the problem and service is recovering. You can follow along here: https://www.cloudflarestatus.com/
Nov 18, 12:46 GMT

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.